FAQs
Order
How can I place an order?
How can I place an order?
Step 1.
Search by any keyword or part number, or filter by specification.
Step 2.
Add product to shopping cart and click on "View Cart".
Step 3.
Review your selected products and make sure the information is correct. Select the required product application category and customs declaration type (Individual or Company).
Then choose whether to redeem reward points and click "Checkout".
- For Company declarations in India, an IEC (Import Export Code) is required.
- For Company declarations in the EU, an EORI Number or VAT Number is required.
- For Individual declarations in the EU, a Tax ID is required.
* Sign in before checkout to earn reward points.
Step 4.
Enter the shipping destination and select a payment method. If declaring as a company, you must enter the full company name.
If you have a discount code, enter it in the "Discount Code" field and click "Apply".
Once applied, the discounted total will be displayed.
Review your order total and click "Pay Now" to complete your purchase.
Step 5.
You can find the order status on "Orders".
Why can't I click "Checkout"?
Why can't I click "Checkout"?
Please make sure you have selected the Product Application and checked both the Privacy Policy Agreement and Export Control Declaration.
If you are still unable to proceed, please refresh the page and try again.
How to Use a Discount Code?
How to Use a Discount Code?
If you have a discount code, enter it in the "Discount Code" field below the product information on the checkout page, then click "Apply".
Once the discount code has been successfully applied, the discounted order total will be displayed.
How to Redeem Reward Points?
How to Redeem Reward Points?
If you would like to redeem reward points toward your order, select "Use point discount" on the shopping cart page.
The maximum number of points that can be applied to a single order is 10% of the order total.
What if the parts I want to purchase are out of stock?
How to Request a Quote for a Product?
What if the parts I want to purchase are out of stock?
How to Request a Quote for a Product?
For components that are out of stock, you can send a request for quotation to the manufacturer for price and lead time.
Step 1.
Click on “Add to quote”
Step 2.
Click "View Quote Ruquest List" or the icon at the lower-right corner.
Step 3.
Select the desired product quantity and application.
Step 4.
Complete all required fields in Shipping Destination. Additional information may be required for specific customs declarations:
- For Company Declarations in India: An IEC (Import Export Code) is required.
- For Company Declarations in the EU: An EORI Number or VAT Number is required.
- For Individual Declarations in the EU: A Tax ID is required.
Once all required information has been completed, click "Submit Request" to submit your quotation request.
Note: If a product is out of stock, additional manufacturing and replenishment lead time may be required. The actual delivery schedule will be subject to the manufacturer's arrangement.
How many payment methods can I choose?
How many payment methods can I choose?
We supports Credit Card, Paypal and wire transfer. You may select the payment method at the check out page as you please.
*Please note that Wire transfer fees will be determined by the bank you choose. Please ensure that your transaction amount is enough to cover all banking transaction fees incurred for your purchase.
What do I do if I'm not able to complete my payment?
What do I do if I'm not able to complete my payment?
Please refresh your page and clear cache and cookies, and then try again to complete the payment.
If the issue persists, please provide a screenshot of the error page and contact our customer service team through the following page:
https://nuvoton.myshopify.com/pages/contact
Note: Once you “check out” successfully, you will get an automatic system confirmation e-mail in your inbox.
How much is the banking fee for wire transfers?
How much is the banking fee for wire transfers?
Wire transfer fees will be determined by the bank you choose. Please ensure that your transaction amount is enough to cover all banking transaction fees incurred for your purchase. If unsure how much to wire, please contact our customer service for help.
How can I cancel my order?
How can I cancel my order?
Please contact us through the following page:
https://nuvoton.myshopify.com/pages/contact
Once we receive your inquiry, our team will contact you as soon as possible and provide further assistance.
How can I check my quotation request?
How can I check my quotation request?
Click on your profile icon at the top-right corner and go to the "Quote List" page.
You can view all your quotation requests and their latest status there.
How to purchase a product not shown on the estore?
How to purchase a product not shown on the estore?
Please feel free to contact us and let us know what product you would like to buy and the application via the following page:
How can I receive my invoice?
How can I receive my invoice?
Once you complete the checkout process, an order confirmation e-mail will be sent to your inbox. A PDF Receipt (payment confirmation) will be attached to the e-mail for your reference and record.
*Please note: This PDF receipt serves as a payment record only and does not replace the official tax invoice
Nuvoton Direct issues electronic business invoice for company. If the company name and tax ID number are entered correctly. Once issued, the invoice will be uploaded directly to the Ministry of Finance's e-Invoice platform.
Please note that **we do not automatically enclose the physical invoice copy with your shipment**. If you require the physical invoice copy for accounting purposes, please contact us at esupport@nuvoton.com.
For individual buyers, a printed electronic invoice will be included with your shipment.
Can I have a discount?
Can I have a discount?
If your purchase quantity qualifies for a volume discount, we will provide a corresponding discounted price based on the order quantity.
Please use "Request a Quoteto" to get our best pricing for your inquiry.
We also offer special promotions through our online and offline events from time to time. Please stay tuned for our latest offers and event updates.
Where will my order be shipped from?
Where will my order be shipped from?
Your order will be shipped directly from our company's warehouse(No. 4, Creation Rd. III., Science-Based Industrial Park, Hsinchu City 30077, Taiwan).
How many packaging types does Nuvoton provide?
How many packaging types does Nuvoton provide?
Nuvoton provides Tray, Tube, Tape and Reel, for your online shopping.
What are reward points and how do I earn them?
What are reward points and how do I earn them?
Earn 1 reward point for every US$3 spent. Every 30 points can be redeemed for US$1.
Reward points are valid for one year from the date they are issued.
Reward points can be redeemed on orders of US$10 or more, with a maximum redemption limit of 10% of the order amount per order.
Shipping
How can I check my order status?
How can I track my shipment?
How can I check my order status?
How can I track my shipment?
Click on your profile icon at the top-right corner and go to the "Orders" page.
You can view detailed information and the latest status of all your orders there.
To track a shipment, select the order you would like to track and click the "Track Shipment" button at the top of the page.
On the tracking page, enter the e-mail address used for your registration to view the latest shipment status and tracking information.
Can I use my own DHL or courier account for shipment?
Can I use my own DHL or courier account for shipment?
All orders are shipped exclusively through our partnered logistics providers (including FedEx, DHL, and others). We do not support freight collect or shipping via third-party accounts provided by the customer.
How is the shipping fee calculated?
How is the shipping fee calculated?
Shipping fees vary depending on the delivery destination. Once you enter the complete shipping address on the checkout page, the actual shipping cost will be automatically calculated and displayed.
How long does it take to ship my order?
How long does it take to ship my order?
After payment is confirmed, international orders are expected to arrive within 7 to 10 business days.
Actual delivery times may vary depending on product availability, courier arrangements, customs clearance processes, destination country/region, and public holidays.
For out-of-stock items, please refer to the delivery date provided by our representative.
Other
How can I contact technical support?
How can I contact technical support?
You can visit our technical community, "NuForum", to discuss technical topics and exchange ideas with other developers:
https://www.nuvoton.com/support/nuforum/
If you require further assistance, please submit a technical support request through the following page:
https://www.nuvoton.com/support/technical-support/form/
Once we receive your request, one of our technical specialists will contact you and provide further assistance.
Where can I download technical documents and datasheets?
Where can I download technical documents and datasheets?
Please refer to the "More Details" section at the bottom of the product page and visit our official website.
In the "Resources" section of the official website, you can download technical documents, datasheets, application notes, software tools, and other related resources.